EXCITING NEWS...

The Tripodcast INNER CIRCLE is Open!

You've been listening to our free Tripodcasts every week - right? You are probably a subscriber already. But just in case, come on over to www.tripodcast.com and check them out. We have over 70 posted and a new one comes out every Monday morning - FREE!

But, the big news is the Inner Circle. For a limited time we are offering subscriptions to the Inner Circle for only $9 per month - about the cost of a fast food lunch... For this small investment, members receive a CD or DVD in the mail every month. This disc contains, audio, video and / or other materials relating to a topic of importance in our industry. Inner Circle productions range between 15 and 30 minutes - just enough time to provide some serious and useful information without interrupting your day. Designed as a tool for continuing professional development, these productions are aimed at contractors, in-house managers and executives, sales professionals (services, distributor or manufacturers' reps.)

To learn more about this unique opportunity - please click HERE. Or come to www.tripodlearningassociates.com If you have any questions that these links don't answer - drop me a line - click HERE - I'll do my best to answer them!

NEW DVD's - Shipping NOW!

I've been extremely busy recording new DVD's and and working with Tripod Learning Associates both on our Tripodcasts and creating even more DVD's!

1. Tripodcasts - Series 1 - DVD - David Holly, Dick Ollek, CBSE, Ron Segura
   The complete first year – 50 Tripodcasts – over 4 & ½ hours of concise, specific advice, ideas, strategies, and talk from three of the industry’s most respected voices on one DVD. Each Tripodcast is approximately 4 – 5 minutes in length, just enough time to pick up some new information, an idea, or an action to implement in your business. The Tripodcasts are aimed at in-house operations, BSC's, sales professionals and distributors. Nowhere else is this type of immediately useful advice available so easily and affordably.
2. Productivity Pitfalls in the Workplace - DVD - Dick Ollek, CBSE
   Part of a 6 DVD set focused on creating Star Cleaning Teams, this segment looks at those productivity killers we all face and how to overcome them. Too often we accept that “this is just the way it works” or “we’ve always done it that way” and don’t question how we might do it better and more efficiently. Improving profits or reducing costs doesn’t have to mean working harder, cutting hours, or reducing staffs. In fact, by looking at things just a little differently, we might find that we can reduce costs and improve services.  This program is aimed at in-house operations and BSCs. (Click HERE for downloadable support materials)
3. Better Communication in the Workplace - DVD - Dick Ollek, CBSE
   Following Productivity Pitfalls, Dick takes a look at another source of problems in the workplace – communication. Specifically, he takes a look at the impact of language and cultural issues that can inhibit smooth and effective communication. If you can’t describe what you need to have accomplished, how can you be sure it will be done the way you (and your client) expect it to be done? In this DVD, Dick not only looks at the problem but offers solid advice for creating a more effective workplace. Aimed at in-house and BSC operations. (Click HERE for downloadable support materials)
4. The Generation Gap & How to Deal With It - DVD - Dick Ollek, CBSE
   Continuing the Communication theme, in this DVD Dick explores the differences in generations and how that impacts communication and productivity in the workplace. In the typical workforce we’ll find WWII vets, baby boomers, Gen X’ers, Y’ers and everything in between. From 10-4 to LOL it’s a maze of different forms of communication, work ethics and priorities. The effective manager (in-house or BSC) must be prepared to deal with these differences and help each generation find its place in the modern workforce. This DVD is designed to help you do just that! (Click HERE for downloadable support materials)
5. The Real Cost of Turnover & Wasted Time - DVD - Dick Ollek, CBSE
   Do you know the real cost of turnover? How much does it cost to replace an employee? Beyond the “replacement cost” what does it cost in lost time, mistakes, customer complaints, etc? What about the cost of wasted time on the job. If you have 100 employees who each “waste” 5 minutes a day – what is the cost to your operation? In this informative DVD, Dick Ollek looks at these costs and the impact on your operation. Not stopping there, Dick offers strategic and tactical suggestions for making your operation (in-house or BSC) more efficient AND more effective. (Click HERE for downloadable support materials)
6. Why Your Employees Quit & What You Can Do About It - DVD - Dick Ollek, CBSE
   We’ve all shaken our heads over the high rate of turnover in our industry. But, do you know the REAL reasons people leave? In this enlightening DVD, Dick Ollek shares some startling information – the top 5 reasons people quit in the cleaning industry AND what YOU can do to reduce turnover NOW in your organization. Whether you manage an in-house cleaning department or a BSC, this DVD can help you cut your turnover in half or more. (Click HERE for downloadable support materials)
7. Understanding How to Train Adults - DVD - Dick Ollek, CBSE
   Training is critical in our industry – we all know that. It is also one of the least understood concepts in our industry. Adults learn differently than children, but many of our current “training” programs follow the precepts of teaching children. In this DVD, Dick explains the different training needs of adult learners and offers specific suggestions for improving YOUR training program. (Click HERE for downloadable support materials)
   
   These DVDs are also available in specially priced sets:
   
   
8. Productivity & Communication in Today's Changing Workplace - 3 DVD Set - Dick Ollek, CBSE
   Contains - Productivity Pitfalls in the Workplace, Better Communication in the Workplace, and The Generation Gap & How to Overcome it. (Click HERE for downloadable support materials)
9. Understanding & Dealing with Turnover - 3 DVD Set - Dick Ollek, CBSE
   Contains - The Real Cost of Turnover & Wasted Time, Why Your Employees Quit & What You Can Do About It, and Understanding How to Train Adults. (Click HERE for downloadable support materials)
10. Creating a Star Workforce - 6 DVD Master Set - Dick Ollek, CBSE
    Contains all six of these information packed DVDs. (Click HERE for downloadable support materials)
    
    Ron Segura of Tripod Learning Associates has added some new DVDs as well:
    
    
11. Proposals From the Prospects' View - DVD - Ron Segura, President Segura & Associates
    Ron Segura has over 40 years of experience in the cleaning industry, much of it as a buyer of products, equipment and services when he managed Walt Disney Studio’s Janitorial operations. He has seen virtually every type of proposal from those submitted on a paper napkin to computer generated reams of paper. He has also been a distributor sales manager and worked in the contracting field. Now Ron brings this wealth and depth of experience together to help you develop better sales presentations and proposals. Learn what works and what doesn’t work FROM THE PROSPECTS’ PERSPECTIVE. Learn how to avoid common mistakes that may get your proposal thrown out BEFORE you submit it. What are the key hot buttons you must hit? It’s all in here. Ron purchased 10’s of millions of dollars of products, equipment and services – let him help you craft the right proposal and make the right sales decisions, leading to a better chance to win the business.
12. Optimizing Your Operations - 4 DVD Set - Ron Segura
    Whether you run an in-house operation or manage a building service contracting company, there is a wealth of information for you in this 4 DVD set. Taped during an in-depth seminar, Ron Segura looks at almost every part of a cleaning operation seeking opportunities to improve efficiencies and effectiveness. It’s not just about cutting costs; it’s about making processes and procedures more responsive to your clients or employers needs. Resolving vs. handling problems is a key part of improving satisfaction, efficiencies and profits or reducing costs.

I am excited to get these new DVD's into your hands as quickly as possible. So, please click HERE to go to the Company Store to order today.

My NEW Book is Shipping NOW!

Finding, Training, and Keeping GREAT Service Employees 101

This isn't your typical human resources handbook. Instead it's a creative "how to" book for finding the right employees for your organization. It goes on to help you design and implement the right procedures and policies that have employees wanting to make your company a career rather than a job. It will be available in hard and soft cover. Click HERE for more information or to order.