Consultants in Cleaning - Company Store

Thank you for your interest in our educational, training, and support materials. We are excited to offer these products and continue to develop new products and services. Please check back frequently for more information.

To download copies of exercises or other support materials to accompany our DVD workshops, please click HERE or go to the DVD Support Materials page.

Qty.

Description

Price

Finding, Training, and Keeping GREAT Service Employees 101 - Hard Cover Book

This book is a detailed how to guide for finding the career minded GREAT employees you need to move your organization forward in a positive way. Included in the book are samples of a hiring process manual, an employee policy manual, and sample job descriptions for a Building Service Company.
Click HERE for more information.

$39.00

Finding, Training, and Keeping GREAT Service Employees 101 - Soft Cover Book

This book is a detailed how to guide for finding the career minded GREAT employees you need to move your organization forward in a positive way. Included in the book are samples of a hiring process manual, an employee policy manual, and sample job descriptions for a Building Service Company.
Click HERE for more information.

$31.00

Tripodcasts - Series 1 - DVD

The complete first year – 50 Tripodcasts – over 4 & ½ hours of concise, specific advice, ideas, strategies, and talk from three of the industry’s most respected voices on one DVD. Each Tripodcast is approximately 4 – 5 minutes in length, just enough time to pick up some new information, an idea, or an action to implement in your business. The Tripodcasts are aimed at in-house operations, BSCs, sales professionals and distributors. Nowhere else is this type of immediately useful advice available so easily and affordably.

$29.00

Productivity Pitfalls in the Workplace - DVD

Part of a 6 DVD set focused on creating Star Cleaning Teams, this segment looks at those productivity killers we all face and how to overcome them. Too often we accept that “this is just the way it works” or “we’ve always done it that way” and don’t question how we might do it better and more efficiently. Improving profits or reducing costs doesn’t have to mean working harder, cutting hours, or reducing staffs. In fact, by looking at things just a little differently, we might find that we can reduce costs and improve services. This program is aimed at in-house operations and BSCs.

$69.00

Better Communication in the Workplace - DVD

Following Productivity Pitfalls, Dick takes a look at another source of problems in the workplace – communication. Specifically, he takes a look at the impact of language and cultural issues that can inhibit smooth and effective communication. If you can’t describe what you need to have accomplished, how can you be sure it will be done the way you (and your client) expect it to be done? In this DVD, Dick not only looks at the problem but offers solid advice for creating a more effective workplace. Aimed at in-house and BSC operations.

$69.00

The Generation Gap & How to Deal With It - DVD

Continuing the Communication theme, in this DVD Dick explores the differences in generations and how that impacts communication and productivity in the workplace. In the typical workforce we’ll find WWII vets, baby boomers, Gen X’ers, Y’ers and everything in between. From 10-4 to LOL it’s a maze of different forms of communication, work ethics and priorities. The effective manager (in-house or BSC) must be prepared to deal with these differences and help each generation find its place in the modern workforce. This DVD is designed to help you do just that!

$69.00

The Real Cost of Turnover & Wasted Time - DVD

Do you know the real cost of turnover? How much does it cost to replace an employee? Beyond the “replacement cost” what does it cost in lost time, mistakes, customer complaints, etc? What about the cost of wasted time on the job. If you have 100 employees who each “waste” 5 minutes a day – what is the cost to your operation? In this informative DVD, Dick Ollek looks at these costs and the impact on your operation. Not stopping there, Dick offers strategic and tactical suggestions for making your operation (in-house or BSC) more efficient AND more effective.

$69.00

Why Your Employees Quit & What You Can Do About It - DVD

We’ve all shaken our heads over the high rate of turnover in our industry. But, do you know the REAL reasons people leave? In this enlightening DVD, Dick Ollek shares some startling information – the top 5 reasons people quit in the cleaning industry AND what YOU can do to reduce turnover NOW in your organization. Whether you manage an in-house cleaning department or a BSC, this DVD can help you cut your turnover in half or more.

$69.00

Understanding How to Train Adults - DVD

Training is critical in our industry – we all know that. It is also one of the least understood concepts in our industry. Adults learn differently than children, but many of our current “training” programs follow the precepts of teaching children. In this DVD, Dick explains the different training needs of adult learners and offers specific suggestions for improving YOUR training program.

$69.00

Productivity & Communication in Today's Changing Workplace - 3 DVD Set

Combining - Productivity Pitfalls in the Workplace, Better Communication in the Workplace, and The Generation Gap and How to Deal With It – this specially priced 3 DVD set will help you improve your workforce’s effectiveness and efficiencies while improving morale and working conditions.

$179.00

Employee Management Package - 3 DVD Set

Combines The Real Cost of Turnover and Wasted Time, Why Your Employees Quit and What YOU Can Do About It, and Understanding How To Train Adults. This specially priced 3 DVD set will help you understand the costs and causes of turnover and offers specific advice and tools for controlling turnover in your organization.

$179.00

Creating a Star Workforce -6 DVD Set

This specially priced 6 DVD set brings together: Productivity Pitfalls in the Workplace, Better Communication in the Workplace, The Generation Gap & How to Deal With It, The Real Cost of Turnover & Wasted Time, Why Your Employees Quit & What to Do About It, and Understanding How to Train Adults

$299.00

Proposals From the Prospects' View - DVD

Ron Segura has over 40 years of experience in the cleaning industry, much of it as a buyer of products, equipment and services when he managed Walt Disney Studio’s Janitorial operations. He has seen virtually every type of proposal from those submitted on a paper napkin to computer generated reams of paper. He has also been a distributor sales manager and worked in the contracting field. Now Ron brings this wealth and depth of experience together to help you develop better sales presentations and proposals. Learn what works and what doesn’t work FROM THE PROSPECTS’ PERSPECTIVE. Learn how to avoid common mistakes that may get your proposal thrown out BEFORE you submit it. What are the key hot buttons you must hit? It’s all in here. Ron purchased 10’s of millions of dollars of products, equipment and services – let him help you craft the right proposal and make the right sales decisions, leading to a better chance to win the business.

$69.00

Optimizing Your Operations -4 DVD Set

Whether you run an in-house operation or manage a building service contracting company, there is a wealth of information for you in this 4 DVD set. Taped during an in-depth seminar, Ron Segura looks at almost every part of a cleaning operation seeking opportunities to improve efficiencies and effectiveness. It’s not just about cutting costs; it’s about making processes and procedures more responsive to your clients or employers needs. Resolving vs. handling problems is a key part of improving satisfaction, efficiencies and profits or reducing costs. In-house, BSC, long time operator or just getting started, you’ll find a wealth of information in this jam-packed 4 DVD set. In fact, if you don’t feel you’ve profited or saved much more than the cost of this package – let us know, we’ll refund your purchase price!

$199.00

Super Human Resource Package - Jam Packed CD

These manuals, forms, policies, and procedures make it possible for you to simply fill in your company name, some specific details and be ready to run. They can save you countless hours and thousands of dollars by giving you the materials you need and letting you avoid "re-inventing the wheel." All of this proven information is yours for only $25.00 plus shipping & handling.

$49.00

Selling Strong in Today's Economy - Interactive CD

These promotions, and marketing techniques will work in difficult, shrinking, and expanding economies. Whether times are good, bad or indifferent, you need strong tactics to stand out from the competition - this CD can help you succeed today and tomorrow!

$69.00

Prospects You Should NOT Pursue - Interactive CD

It's tempting to take any job you can find, especially when times are tough or you are just starting out. However, taking too many of the WRONG jobs can actually hurt your business or even put you out of business. In this CD, I will help you understand how to look at prospects from the standpoint of BUILDING your business, how to recognize which prospects you should avoid, and how to tell when it's time to consider those prospects.

$69.00

Why Can't They Do it Right? - Interactive CD

The client calls with a request or complaint. You pass the information to your supervisor, but the client calls back the next day - same problem! When you confront the supervisor he or she says "But I told them to do it - they just can't get it right..." It might not be what you say, but WHAT you say... That's right - the same words can mean different things to different people. In today's multi-cultural workplace, what you SAY might not be what they HEAR.

$49.00

Why Should Anyone Buy From YOU? - Interactive CD

What is that special something that makes your company different from the competition? You've been in business for 30 years? Well, so has the xyz company - what does it REALLY mean? In this CD I'll help you learn what really sets your company apart and how to use that to make sure they DO want to buy from YOU.

$29.00

Implementing Change - Ron Segura - Interactive CD

Change is difficult. We all know that. But when you make changes to cleaning systems and routines, do you think about the impact on all of the stakeholders? Clients, managers, supervisors, line employees? Do you plan for change? Do you have flexible alternatives to implement when the plan doesn't work? In this interactive CD Ron Segura (President of Segura and Associates, Inc. and a member of Tripod Learning Associates) takes you through the reasons for change, the phases and strategies and tools for successfully implementing change in your organization. While he uses Team Cleaning and Green Cleaning as examples, his strategies and techniques apply regardless of the changes you are seeking to implement.

$69.00

Selling Contract Cleaning Services 101 - Hard Cover Book

Are you starting a new contract cleaning service company? Or, is your company still in the early growing stage? Are you constantly changing "hats" as you try to guide your company toward more profits and better operations? It can be hard to find the time AND the resources to move forward! This book shows you the systems and methods you can apply to become the company you are striving to be. Whether your goal is to build a solid, family business or take on the major players, it all depends on identifying, prospecting and closing the right customers.
Click HERE for more information.

$35.00

Selling Contract Cleaning Services 101 - Soft Cover Book

Are you starting a new contract cleaning service company? Or, is your company still in the early growing stage? Are you constantly changing "hats" as you try to guide your company toward more profits and better operations? It can be hard to find the time AND the resources to move forward! This book shows you the systems and methods you can apply to become the company you are striving to be. Whether your goal is to build a solid, family business or take on the major players, it all depends on identifying, prospecting and closing the right customers.
Click HERE for more information.

$25.00

The Components of a Successful Sales Proposal - Interactive CD

You know you need to present a professional proposal to increase your chances of closing the sale. Whether a 3 day per week account or a multi-thousand dollar a month account, the proposal is your single best chance to demonstrate your understanding of the prospect's needs and your company's ability to meet them. But, how long should it be? What are the sections that are most important? Where should you put the price (hint - it's NOT in the cover letter.) Dick Ollek answers these questions and many more in this new interactive CD. Follow his advice, use some of the suggestions and your closing rate can improve dramatically.

$69.00

Closing the Sale - Interactive CD

You've heard of the "puppy dog" close, the old "either / or" close and all the other tired cliche closes? Sure you have. The best closers don't rely on gimmicks, tricks, or tired cliches. They follow a planned approach to understanding and meeting the prospects needs, reading the "real" questions behind the objections and knowing when to shut up. In this new interactive CD, Dick Ollek shares the information you need to increase your closing rate. You have the right proposal, now it's time to help the prospect buy your solution. This program will help you do that - more often and with less stress.

$49.00

Reducing Turnover - Interactive CD

How much does it cost to replace an employee in our industry? $100? $200? $300? How about $500? What if you could reduce your turnover by 75%? What would that mean to your bottom line? What would it mean for customer satisfaction? Join Dick as he shows you how to address the top four reasons people leave companies in our industry. Like all of Dick's seminars, this is not theory but IS full of useful ideas and tools you can use to improve your operations right now!
Click HERE for sample video.

$69.00

Preparing Your Company for Sale - Interactive CD

Part of the Tripod Learning Associates workshop - How to Maximize the Value of Your Company - this CD helps prospective sellers understand what they need to do to make their company "sale ready" from an administrative view point. Dick discusses the various forms, tools, records and other information that the seller is looking for. Based on his experience in buying several companies as well as selling his own contract cleaning company, Dick offers real world examples that will help you position your company in its best possible light. This is useful information for buyers as well - make sure you are looking at all the right information before you make that offer. Not looking to sell or buy a company? This is still good information - why not be sure your company is operating at the best level ALL the time?

$59.00

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Workshop

$9.00 USA

$15.00 International